When technical issues occur, Aeon Computers is often able to help you remotely over the Internet or over the phone, diagnosing and resolving technical problems quickly so that you can get back to work, school, and family.

If you need remote help, our best and quickest option is to use a Remote Desktop Session to assist you directly.
For a few minutes, this allows our technician to temporarily see what you see, check your settings, make adjustments, and do all the hard work for you, fixing whatever the problem may be from afar.
Please note that a working internet connection and a (partially) working computer is required for this option.

If your Internet is not working correctly, your computer is unresponsive, or if you're having a physical problem like a paper-jam, trouble re-connecting a cable, or changing an ink cartridge, then our techs can help guide you through the steps necessary to find and fix the problem by telephone.

Sometimes Remote Computer Help just isn't enough, and you need an actual person to be there for you. We also offer on-site service where we send a Technician directly to your home or office for Locals only.